That is, how many customers should be served according to financial goals. 02 The revenue, service and operational efficiency created by job function email list he Customer Success Department determine the upper limit of the number of customers served per job function email list capita From an enterprise's point of view, how to create higher human efficiency is the key to enterprise profitability, then in the field of customer success, the most direct revenue, followed by efficiency. Let’s talk about revenue first.
If the customer success department is directly job function email list responsible for renewals or additional purchases, then this account is easy to calculate. From the perspective of revenue, control gross profit and net profit, as long as it can bring more incremental revenue, cost job function email list There is no upper limit, that is, as long as every dollar I spend can bring in more times the income, then if the cash flow allows, there can be no cost. Incremental growth is unlikely in practice, and revenue from some of the costs invested in customer success lags behind.
Therefore, it is recommended that you, for the part that job function email list can see the income and output in the short term, directly measure the necessity of cost input by means of input and output, such as renewal marketing expenses, internal incentive expenses, etc. For job function email list the part that can only be seen in a long period of time, it is necessary to make careful decisions, and at the same time, it is necessary to regularly review the output after input, such as human input in active service,