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This website is owned and operated by The Art House, legal entity: St Matthews House Ltd; 38 Carver St, Sheffield City Centre, Sheffield S1 4FT. Registered in the United Kingdom, company number 07752686.  These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers digital vouchers and retail products. 

By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of St Matthews House Ltd. 

Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. 

You agree to indemnify and hold St Matthews House Ltd harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall St Matthews House Ltd be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, St Matthews House Ltd assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Our fulfilment policy states that we are unable and unwilling to provide delivery services for any and all food products that may be available on our website, and thusly state that by ordering these products you acknowledge that you are responsible for collection of these items from The Art House, and can not hold The Art House or St Matthews House Ltd responsible for errors in understanding of these terms. Safe and secure shipping is provided for our pottery products (takeaway clay kits; ceramics).

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

The laws of England and Wales will apply to these terms and United Kingdom courts will have sole jurisdiction.

If you want to discuss these terms please contact us at or contact by phone by calling 0114 272 3970.

Terms & Conditions: Store Policies

Shipping Policy

Following are the terms and conditions that apply to the shipping of any and all retail products purchased from this website (food is NOT able to be shipped, and thus this information does not apply to any and all food products. Please see the Terms & Conditions for further information). 


  • All orders will be processed within 3-5 working days. Shipping services will not be provided on weekends and national holidays. 

  • If we are experiencing a high volume of orders, then shipping may be delayed under these circumstances. Please allow additional days for transit and delivery of your order(s). If there is expected to be a significant delay in the shipping and delivery of your product we will attempt to notify you via e-mail or telephone contact services. 

  • We can not and do not provide shipping services to anywhere outside of the UK. Our clay kits require the purchaser/user of the product to drop off their finished product to The Art House, Sheffield, as these products are not suitable to be shipped back to us. If you choose to do so we are not responsible for any breakages or damages that may occur.

  • All deliveries will be issued an estimated delivery date, on which acceptance of the package must be made. Specific delivery time slots may be offered by the courier, but this is not guaranteed and deliveries can sometimes continue into the evening. Customers are strongly advised to be present for deliveries as a signature may be required upon acceptance of the package. We cannot accept liability for products spoiled due to missed deliveries or deliveries rescheduled to outside of the 24 hour shipment window. This also includes missed deliveries for customers who have ordered delivery to their place of work, but have not stayed long enough to accept the deliveries that have been attempted in the evenings.

  • The courier used by The Art House Shop & Kitchen is subject to change with little or no notice required. Presently said courier operates as the Post Office, and parcels at present are being shipped by The Post Office and regularly as Second Class parcels. Shipping prices and variants are subject to change dependent on both The Art House company and the Post Office.

Terms & Conditions: Text

Refund & Cancellation Policy

Refunds will not be issued in cases of user error or damage to any and all products by the consumer. If your product has arrived in a damaged or otherwise unsatisfactory state, and you believe this to be an error made by The Art House, then you may be entitled to a refund or replacement of your product. By ordering a clay kit you acknowledge that any damage sustained to your clay creation from shipping it to The Art House is entirely your responsibility, given that we advise consumers not to do this.

If you choose to cancel your order you must do so by contacting us via e-mail or telephone no more than 3 days after placing your order. If you request a refund after this date than we may not be able to issue you a full refund. Refunds will only be given for food products if the product is faulty or inaccurate comparable to the given description on this website. Also regarding food products, you may not cancel this item and expect a refund more than 1 working day after placing your order. Refunds can not be given in cases of user error (except for in exceptional circumstances) or without good reason, which you may be required to detail whilst contacting us about such. 

All refunds requests will be passed onto our accountant and processed by themselves within 7 working days under normal circumstances.

Terms & Conditions: Text
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